PENGARUH PEMANFAATAN APLIKASI GOOGLE FORM BAGI PETUGAS REKAM MEDIS UNTUK PELACAKAN ANTENATAL CARE TERHADAP WAKTU TUNGGU PELAYANAN RAWAT JALAN DI PUSKESMAS KEDUNG KANDANG KOTA MALANG

Abstrak

Storage of medical record files of pregnant women patients is carried out in the outpatient building
with a centralized storage system meaning that the outpatient and inpatient medical record files are
stored together in the same storage area, while the examination of pregnant women is carried out in the
inpatient building or emergency room which has a distance of about 100 meters to the north of the
outpatient street. This causes officers, namely doctors or midwives, to have difficulty getting or
accessing the patient's visit history plus the patient concerned does not bring identity or KIA book when
there are pregnant women patients with old patient status visiting suddenly to the inpatient building
at night. this research method uses quantitative methods The purpose of this study is to make it easier
for officers, in this case doctors or midwives, to be able to access pregnant women's patient history data
using the Google Form application. With this Google Form, officers can also minimize delays in service
to patients because the medical record data of pregnant women patients can be accessed quickly via
cellphones or laptops from officers in the MCH clinic. The benefits of using Google Form are not only
felt by patients through effective and efficient services, but will improve the quality of service from the
Kedungkandang Health Center because patients feel satisfied with the services provided. System
quality (X1) has a positive effect on waiting time (Y). Based on the SPSS output table "Coefficients"
above, it is known that the Significance value (Sig) of the system quality variable is 0.553. Because the
value of Sig. 0.553> 0.05, it can be concluded that H1 is accepted and Ho is rejected. This means that the
significant influence between system quality (X1) on waiting time (Y). system quality, information
quality, service quality simultaneously have a significant effect on waiting time Based on the SPSS
"Anova" output table above, it is known that the Significance value (Sig) is 0.625>0.05, it can be
concluded that the hypothesis is rejected or in other words, system quality (X1), information quality
(X2), and service quality (X3) simultaneously have a significant effect on waiting time (Y). system
quality, information quality.